Frequently Asked Questions (FAQ)
Got questions? Go ahead and ask us. Thanks!
- What is Zilino?
- Who should use Zilino?
- Who is behind Zilino?
- Do you have a blog?
- What does "alpha" mean?
- What's a personal invite key and how do I get one?
- Is Zilino open source?
- What do you do with my personal information?
- How do I quit Zilino permanently? Can I delete my account?
- How can my organization participate in the pilot program?
- How can I submit feedback?
- My question is not answered anywhere in the FAQ. Now what?
What is Zilino?
Zilino is a web-based software application for online consultations. Zilino allows organizations in the public, private and non-profit sector to engage their constituents in collaborative problem solving and decision, online dialogue and deliberation. Built on the principles of good process, Zilino helps practitioners deliver stellar participation experiences. Our goal is to make online consultations more efficient, more convenient, and more fun!
Who should use Zilino?
Zilino enables organizations in the public, private and non-profit sector to engage their constituents in problem solving and decision making.
Who is behind Zilino?
Zilino is brought to you by Intellitics, Inc., a participation startup based in San José, California (USA).
Do you have a blog?
Yes, please read along over at blog.zilino.com.
What does "alpha" mean?
As of January 2011, Zilino is still in alpha. That means we're still busy setting up the basics. With this prototype, we want to showcase a few of the key concepts behind Zilino to an early audience of interested alpha testers. It's a work in progress: some things may still look a bit incomplete or may not work properly yet. However, we'll do our best to maintain the same level of stability and uptime that you would expect from any other professional web application. As much as possible, we try to pro-actively communicate any upcoming interruptions or maintenance work.
What's a personal invite key and how do I get one?
During our alpha phase, access to Zilino is by invitation only. You need to have a personal invite key in order to sign up. If you're a participant in a pilot project, your project organizer will email you your invite key. Or, contact us if you'd like to take a tour.
Is Zilino open source?
No, Zilino is not open source software. However, it is our intention to play nice with the rest of the web, for example by supporting open standards (e.g. for data sharing or identity management).
What do you do with my personal information?
Zilino is committed to protecting the privacy of all individuals who use our service. Please see our privacy policy to learn more. Don't hesitate to contact us if you have further questions concerning your privacy.
How do I quit Zilino permanently? Can I delete my account?
Of course! At any point in time, should you decide you don't want to use Zilino any longer, we will honor your choice and remove you from the system. Eventually, there will be a simple "delete account" option on your personal settings page. For the time being, though, you would need to contact us via email to request that your account be manually deleted (which we'll do right away—no questions asked!).
How can my organization participate in the pilot program?
Easy! Just follow our questionnaire and tell us a little bit about your organization and the participation project you have in mind. We will get in touch with you to figure out how Zilino can best support your initiative.
How can I submit feedback?
We love to hear from you! Just contact us or go straight to our to report bugs or suggest feature ideas.
My question is not answered anywhere in the FAQ. Now what?
Again, just contact us. We'll keep expanding the FAQ as more questions come in. Thank you so much for your interest!
Last updated: January 7, 2011
